The-PRINCE2-Training-Manual, Zarządzanie projektem, business and IT management
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MgmtPlaza
The PRINCE2®
Training
Manual
A common sense approach to learning and understanding PRINCE2
Version 1.0h
Covers the PRINCE2 Practitioner syllabus
to PRINCE2
Foundation
Self Study guide
to PRINCE2
Practitioner
Self Study guide
PRINCE2 ATO:
By Frank Turley, The PRINCE2 Coach
– Affiliate of TAG
Practitioner Level
The Swirl logo™ is a Trade Mark of the Office of Government Commerce
PRINCE2 ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The PRINCE2® Training Manual
ii
The PRINCE2
®
Training Manual
Thank you for reading our PRINCE2 Training Manual. The main objective of this book is to
provide an easy-to-read and easy-to-understand PRINCE2
®
manual. The idea for this book
came from the questions I received from people trying to learn PRINCE2 and after reading the
official PRINCE2 manual “Managing Successful Projects with PRINCE2”.
The official PRINCE2 Manual for the Project Manager is an excellent reference manual but can
be rather difficult to pick up and read if you are new to both project management and PRINCE2.
So this book is meant to be – and is – an easy introduction to PRINCE2 and is quickly
becoming the most read book for people wishing to learn about PRINCE2 and prepare for
Foundation Exam and Practitioner Exam.
Feedback:
We welcome any feedback (suggests to improve or corrections), see next page for
my email address.
The Swirl logo™ is a Trademark of the Office of Government Commerce
PRINCE2 ® is a Registered Trademark of the Office of Government Commerce
in the United Kingdom and other countries
Evaluate / Buy this book
You are very welcome to evaluate this book and if you find the book useful, we would
appreciate if you would buy a copy. The cost of this PRINCE2 Training Manual is just: €24.00,
$29, £19, see our
Free PRINCE2Self Study Course
We offer a free full Self Study course if you but your official PRINCE2 Exam from us. Our Self-
Study course includes, Audio Course, Books, 550 Q&A course, Practice Exams, etc…
•
to PRINCE2 Foundation Self Study guide:
•
to PRINCE2 Practitioner Self Study guide:
•
to Exam Purchase Page
Acknowledgements
Written
Frank Turley
Copyright © 2010 Frank Turley
Expert Reviewer
Peter Krischel
Expert Reviewer
Danny Vandeweyer
Thanks also to the follow people for their feedback on this book:
The PRINCE2® Training Manual
iii
Distribution Copyright
Copyright © by Frank Turley
All rights reserved. With the exception of brief passages and quotes for reviewing or
commenting purposes, no part of this publication may be reproduced or transmitted in any form
or by any means without prior consent of the author.
Of course, I will consider any suggestions that you may have.
About the Author
Frank Turley (The PRINCE2 Coach) has been a Project Manager for
more than 15 years and a PRINCE2 Practitioner. He is also a Project
Manager trainer and coach and has written the following training material
for PRINCE2:
•
Introduction to PRINCE2 CBT & Podcast
The CBT and Audio course are based on the Introduction to PRINCE2 book (the most
read book on PRINCE2). This introduction course is used by persons who are preparing
for a classroom training or who wish to refresh their PRINCE2 knowledge.
•
PRINCE2 Audio Course
This is the first PRINCE2 Foundation Audio Course that allows you to learn PRINCE2
while driving, walking, or gardening. This training stands out, as all new PRINCE2 terms
are explained with examples, thus making it very easy to understand and take in.
•
Learn PRINCE2 Thru Questions Podcast (LTQ)
This LTQ course provides more than 550 questions on PRINCE2 in an audio format to
allow you to check your knowledge and learn about PRINCE2 at the same time.
You can contact Frank at:
E-mail
:
LinkedIn
:
About TAG
Trans-Atlantic Consulting Group (hereinafter, “TAG”) was established in 2001 by Peter Krischel.
Since 2001, TAG has grown to be a global provider of PRINCE2 Project Management training
and consulting services with training and consulting partners around the world. We have trained
over 8,000 project managers in more than 20 countries using a global network of business
partners.
Trans-Atlantic Consulting Group is an accredited PRINCE2 training organization (ATO).
PRINCE2 is a process-based approach for project management, providing an easily tailored
and scalable method for the management of all types of projects. This method is the
de facto
standard for project management in the UK and is also practiced worldwide.
About MgmtPlaza
MgmtPlaza is a registered PRINCE2 affiliate of Trans-Atlantic Group and is managed by Frank
Turley. Our mission is to make it easy for people to learn and use PRINCE2. We just focus
on providing the following
•
An easy to use PRINCE2 Self-Study
•
Public and in-house PRINCE2 training
•
PRINCE2 coaching services/workshops to Project Managers, Senior Managers,
etc…
The PRINCE2® Training Manual
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Table of Contents
1
1.1
The PRINCE2 Manual ................................................................................................... 1
1.2
What are Projects? ........................................................................................................ 1
1.3
Why a Project Management Method? ........................................................................... 2
1.4
What is PRINCE2? ........................................................................................................ 2
1.5
Six variables / six performance targets.......................................................................... 3
1.6
PRINCE2 Structure........................................................................................................ 3
1.7
What does PRINCE2 not cover? ................................................................................... 4
1.8
Benefits of using PRINCE2:........................................................................................... 4
1.9
What does a Project Manager do? ................................................................................ 5
1.10
Learn Thru Questions ............................................................................................... 6
2
2.2.1
Starting Up a Project ......................................................................................... 10
2.2.2
Initiating a Project Process / Initiation Stage ..................................................... 11
Controlling a Stage – 1
st
delivery stage............................................................. 12
2.2.3
2.2.4
Next delivery stages .......................................................................................... 13
2.2.5
Last delivery stage and Closing a Project ......................................................... 14
2.2.6
Exception Plan example .................................................................................... 15
2.2.7
Timeline Summary............................................................................................. 15
3
3.1
Introduction to principles .............................................................................................. 16
3.2
Principles: Continued Business Justification ............................................................... 16
3.3
Principles: Learn from Experience............................................................................... 16
3.4
Principles: Defined Roles and Responsibilities ........................................................... 17
3.5
Principles: Manage By Stages ..................................................................................... 17
3.6
Principles: Manage by Exception................................................................................. 17
3.7
Principles: Focus on Products ..................................................................................... 18
3.8
Principles: Tailoring or Tailor to suit the Project Environment ..................................... 18
The PRINCE2® Training Manual
v
3.9
Learn Thru Questions .................................................................................................. 19
4
4.2.1
Theme: Business Case ..................................................................................... 21
4.2.2
Theme: Organization ......................................................................................... 22
4.2.3
Theme: Quality .................................................................................................. 22
4.2.4
Theme: Plans..................................................................................................... 23
4.2.5
Theme: Risk....................................................................................................... 23
4.2.6
Theme: Change ................................................................................................. 23
4.2.7
Theme: Progress ............................................................................................... 24
4.3
Learn Thru Questions .................................................................................................. 24
5
5.1
Introduction to Business Case Knowledge .................................................................. 26
5.2
What happens in the real world? ................................................................................. 26
5.3
The Business Case knowledge provided by PRINCE2 ............................................... 26
5.4
What does a Business Case do for the project? ......................................................... 27
5.5
How to best describe what you get from a project?..................................................... 27
5.6
Different types of Business Case................................................................................. 28
5.7
The path to creating the Business Case...................................................................... 29
5.8
Step 1: Develop the Business Case ............................................................................ 29
5.9
Step2: Verify the Business Case ................................................................................. 30
5.10
Step 3: Maintain the Business Case....................................................................... 31
5.11
Step 4: Confirm the Benefits................................................................................... 31
5.12
The Benefits Review Plan....................................................................................... 32
5.13
Example of a Poor Business Case ......................................................................... 33
5.14
The Contents of a Business Case .......................................................................... 33
5.15
Example of Business Case for CRM Project .......................................................... 35
5.16
Appraisal Techniques ............................................................................................. 36
5.17
Business Case: Who is responsible for what? ....................................................... 37
5.18
Foundation and Practitioner Exam ......................................................................... 37
5.19
Learn Thru Questions ............................................................................................. 38
6
6.1
Introduction to Organization Knowledge...................................................................... 41
6.2
What happens in the real world? ................................................................................. 41
6.3
The Organization Knowledge provided by PRINCE2 .................................................. 41
6.4
Organization Definitions............................................................................................... 42
6.5
Three Project Interests / 3 Stakeholder Categories..................................................... 42
6.6
The four levels of Organization.................................................................................... 43
6.7
Project Board ............................................................................................................... 46
6.8
The Project Board Roles.............................................................................................. 46
6.9
Project Assurance: User, Business & Supplier............................................................ 47
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